Subject: Tech Support Candidate - Amant Singh
From: Amant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 02:05:46 -0400

Tech Support
Test

Name

Amant
Singh

E-mail

[email-masked]

Phone Number

(+91) 6296154635

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gangtok, Sikkim

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Astra Microwave Products Ltd

Engineer

31/07/2021

15000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Steps are

1. Close other tabs.

2. Restart The browser again.

3. Restart the computer.

Other steps are

1. Check for malware.

2. Open the page in another browser.

3. Fix network issue and report website problems.

4. Fix problem apps

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
the speaker

2. Click on the Bluetooth button on the speaker

3. Turn on bluetooth on the mobile

4. If speaker ID is visible in the mobile then pair and connect.

What
according to you makes you a good candidate for customer service or technical
support job?

In my previous organisation,I have worked as a
Engineer in Customer Support Division where we have to interact with Customer
and address there issues with Kind and Politeness behaviour.

On a
scale of 1 - 5 please rate your fluency in spoken English

4