Subject: Tech Support Candidate - Akshay Kumar
From: Akshay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 02:04:45 -0400

Tech Support
Test

Name

Akshay
Kumar

E-mail

[email-masked]

Phone Number

(0) 8800310595

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NEW DELHI

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP
Salesforce admin crm complete knowledge

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Shree metal corp

Team leader

0

22000

Previous Employer 1

Vodafone

Customer
relations executive

2016

13500

Previous Employer 2

Hdfc bank merchant services

Charge
back coordinator

2013

8000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, i will clear clear browsing data.In
my google chrome browser, i will go to the clear browsing data option. Then i
will clearvall time browsing history, cookies, other site data and cached image
files.

This will solve this problem.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Steps to
pair a Bluetooth accessory

1. Make your your Bluetooth device as visible and ready to pair.

2. In mobile, swipe down from top of the screen.

3. Touch and hold Bluetooth.

4. Tap pair new device. If you do not find pair new device, check under
''available devices'' or tap more . Refresh

5. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

I am good
problem solver. First of all i understand the customer's exact problem then, i
help the customer with proper solution and make him 100 percent
satisfied.

On a scale of 1 - 5 please rate your fluency in
spoken English

4