Subject: Tech Support Candidate - samrat sharma
From: samrat sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 3 Jul 2022 05:26:00 -0400

Tech Support
Test

Name

samrat
sharma

E-mail

[email-masked]

Phone Number

(411015) 7020998608

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pune

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Verificient tenchnolegies

Data analyst

Still working

25k

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
check the internet connection first that WiFi Is turned on And Airplane Mode Is
Off.then the status of the connection if its working or not if not then we will
switch to the  other device for checking if it's working on the other device or
not . other method we will checking if the problem Is with the website or not
.then we will restart the computer and if it doesn't help then we will update
the network adapter driver then we will use the troubleshoot tool of windows and
after that we will find the problem then we will resolve it

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First open the Bluetooth speaker and then go to  setting in the
phone then pair the Bluetooth speaker with the mobile and after that connect the
same speaker by clicking on the name of the particular speaker

What
according to you makes you a good candidate for customer service or technical
support job?

For technical support my knowledge and skills
make me better like I'm a Android developer who knows the core part of the os
and Linux how kernal works how be upgrade drive's and how we can solve the
network issues as i know about the ccna

On a scale of 1 - 5
please rate your fluency in spoken English

5