Subject: Tech Support Candidate - Vikash Mishra
From: Vikash Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 23:16:26 -0400

Tech Support
Test

Name

Vikash
Mishra

E-mail

[email-masked]

Phone Number

(+91) 7007941701

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Deoria

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amar Ujala

Technology

22000

Previous
Employer 1

Danik bhaskar

SPOC IT

15 fab 2019

19700

Previous
Employer 2

Alpine Infosoft

Tech Support

14 aug
2017

18500

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First we check that what is the error code.
Without error code, there are many type of issue happens.

1. internet is working or not

2. If internet is ok then we check we have permission or not for that
website.

3. Many times cookies should need to clear.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. We should need to on bluetooth

2. We search bluetooth speaker in mobile.

3. Tap on speaker that you want to connect.

4. We tap on pair option.

What according to you makes you a
good candidate for customer service or technical support job?

Time, most important things in life. So, we should need to
resolve problem with in TAT. That is made me a good candidate for customer
service or technical support job.

On a scale of 1 - 5
please rate your fluency in spoken English

3