Subject: Tech Support Candidate - Mohit Kumar
From: Mohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 14:00:36 -0400

Tech Support
Test

Name

Mohit
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9871840034

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Quess Corp Ltd

Associate Engineer

NA

16000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. We have guided the user to check whether
he/she is connected to internet or not.

2. I will guide thee user to clear cache and browsing history of the
browser.

3. After that guided him/her to restart the browser

4. Then It will not get that error.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Go to
settings.

2. Click on bluetooth.

3. Then click the bluetooth device that you want to connect.

What
according to you makes you a good candidate for customer service or technical
support job?

Because I have great knowledge of techincal
things like vpn, computer software/hardware, also I have experience of managing
the customers over call and also worked on ticketing tool like service
now.

On a scale of 1 - 5 please rate your fluency in
spoken English

4