Subject: Tech Support Candidate - khushi jain
From: khushi jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 13:29:28 -0400

Tech Support
Test

Name

khushi
jain

E-mail

[email-masked]

Phone Number

(91) 9711637233

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BT

tainee associate

na

25,000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First I
will try to refresh my page , after that if that does not work I will open that
page again on new window , if the error still persist I will follow the steps
showing on page to resolve my query

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.open the
bluetooth in your mobile

2. refresh the bluetooth to pair with available device

3. choose the device you want to connect

4.your connected device will show there and you can use then

What
according to you makes you a good candidate for customer service or technical
support job?

As i have past experience of serving the customer
with services they want also i have technical knowledge which makes me fit for
this role .

I also have experience of meeting SLA

On a scale of 1 - 5
please rate your fluency in spoken English

5