Subject: Tech Support Candidate - Raghav Gakhar
From: Raghav Gakhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 07:27:59 -0400

Tech Support
Test

Name

Raghav
Gakhar

E-mail

[email-masked]

Phone Number

(+91) 8284853383

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Saharanpur

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all, you are requested to check the type of error that you are facing.

Case 1: it can be due to low internet connection or you are not connected.

In this case try reconnecting your device or try switching the WiFi/LAN.

After this click on the refresh button or Ctrl + R.

Case 2: The traffic on the server is high due to high traffic the loading speed
of the website is really low or unable to load the website.

In this scenario, please try again by clicking on the refresh button or Ctrl + R
or try after couple of minutes.

Case 3: The website is not secure i.e.,  due to some SSLcertification not
obtained by the website.

In this case, make sure that your connection will not be secure but you can
continue by clicking on advanced button on your web browser and proceed to the
webpage.

Case 4: You might have blocked the dedicated website and kindly check once from
the settings in your web browser and goto block website/URL/webpages and try
unblocking it.

Case 5: Your web browser is unable to maintain connection.

For this, go to system settings> troubleshooting> and troubleshoot
application.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: Goto cellphone/mobile phone
Settings.

Step 2: Open wireless connection > Bluetooth.

Step 3: Turn on bluetooth.

Step 4: Now, perform search operation (by default the search operation starts
automatically) and select to the desired mobile phone/cellphone by it's
name.

Step 5: click on okay and the connection will be established.

What
according to you makes you a good candidate for customer service or technical
support job?

As a technical support executive should
understand that the following person who is facing the issues do not have any
knowledge and so one must explain the steps slow and understandable.

Also one must try as best as if the problem can be resolved in the single
go.

On a scale of 1 - 5 please rate your fluency in
spoken English

3