Subject: Tech Support Candidate - Mohsin Alam
From: Mohsin Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 06:55:29 -0400

Tech Support
Test

Name

Mohsin
Alam

E-mail

[email-masked]

Phone Number

(+91) 9997638313

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If a am
open a website in my browser. There will be an error shown. First check for what
kind of error there is shown on my web page. There are some kind of basic error
related to network connection error, proxy related error and privacy issue.

For resolving these issue check for internet is properly working or not. If
internet working properly check for proxy through (Windows + R key>type=
inetcpl.cpl> connection setting > reset dafault) final to restat your
system.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First turn On the speaker.

Press to Bluetooth mode.

Then open Bluetooth on phone.

Search for nearby device.

Pair to Bluetooth speaker.

Paired.

Connected.

What according to you makes you a good candidate
for customer service or technical support job?

I am very
Organized Person and I try not to mess up things, I am a team player and I am a
very responsible person I like to complete things on time.

I have a technical skills where I can explore my skills to provide a support and
have to learn alot.

On a scale of 1 - 5 please rate your fluency in
spoken English

4