Subject: Tech Support Candidate - Umesh Sharma Umesh
From: Umesh Sharma Umesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 06:05:20 -0400

Tech Support
Test

Name

Umesh
Sharma Umesh

E-mail

[email-masked]

Phone Number

(91) 9999186997

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Venture 7 technology pvt ltd

Software testing engineer

May 2017

21,500

Previous Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1) I will clear the history and cookies.

Step 2) I will then try to open that website again.

Step 3) If issue still persists, I will try opening that in another web
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Put Bluetooth speaker into pairing mode.

2) Swipe down from the top of Android screen.

3) Tap and hold the Bluetooth icon.

4) Select the option to pair a new device.

5) Select Bluetooth speaker from the list.

What according to you makes you a good candidate
for customer service or technical support job?

I have
good communication skills, good problem solving skills, have empathy for
customers and passion for customer service.

On a scale of 1 - 5
please rate your fluency in spoken English

4