Subject: Tech Support Candidate - Ubaid Khan Ubadi
From: Ubaid Khan Ubadi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 05:14:49 -0400

Tech Support
Test

Name

Ubaid Khan
Ubadi

E-mail

[email-masked]

Phone Number

(+91) 9818561664

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

North East Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Basic outlook,understanding of AD

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Randstad

Executive

10/06/2021

29000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

The very
first thing we’ll do we will check the network connections if wifi or lan
cable is intact and working properly and if they are good then

we will try to open a new tab and check to see if it is loading other websites
or not like google.com or Facebook.com

If another site is opening successfully than the problem is with certain
website.

If you can’t open another site than launch another browser, like Microsoft
edge or opera

If the site works in another browser than the problem is with the browser
checkout the browser it can be possible that browser is outdated

But it can causes by many reasons like the page isn’t redirecting properly,
content encoding error,the addressed is restricted,Dns cache is invalid and
after diagnosis we can troubleshoot it accordingly

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First on the Bluetooth then scan for new
devices and select the the speaker and click on it then it’ll may ask a
passcode enter it and then it’ll get connected

What according to
you makes you a good candidate for customer service or technical support
job?

I have 3 years of experience in desktop support and worked
with a team it makes me a team player and when I get any case I take ownership
of that case and try my best and i am a quick leaner and have a positive
attitude towards my job and responsibilities

On a scale of 1 - 5
please rate your fluency in spoken English

4