Subject: Tech Support Candidate - Lakshay Sehgal
From: Lakshay Sehgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 04:56:49 -0400

Tech Support
Test

Name

Lakshay
Sehgal

E-mail

[email-masked]

Phone Number

(+91) 8010224747

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Networking - advance

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Cognizant

Programmer
Analyst Trainee

14 July 2022

28,049/-

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will try to reconnect to the network

2. I will use ipconfig/renew  to reset the network

3. I will try to open the same in other browser

4. I will restart my computer

I will try any of these 4 steps.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. go to
settings > bluetooth

2. Open bluetooth, and then find the device name you want to connect to

3. click on connect

What according to you makes you a
good candidate for customer service or technical support job?

I am patient enough to handle customer problems, also I love
solving problems, and can maturely handle the situation. I am always polite
speaking to others

On a scale of 1 - 5 please rate your
fluency in spoken English

4