Subject: Tech Support Candidate - Mohd Waseel
From: Mohd Waseel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 04:51:57 -0400

Tech Support
Test

Name

Mohd
Waseel

E-mail

[email-masked]

Phone Number

(91) 9506230663

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

I will reallocate near office
area

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tata Consultancy Services

Assistant System
Engineer

09/09/2022

23000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1 - Make sure internet connection is good.

2- Try to refresh the page

3- Try another web browser

4- Clear cache/cookies

5- Restart the device

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1- Turn on
the bluetooth of mobile phone

2- Turn on the bluetooth mode of speaker

3- Make sure speaker is on pairing mode

4- Search the bluetooth name on mobile phone

5- Pair both devices

6- Once paired, it will get connected

What according to
you makes you a good candidate for customer service or technical support
job?

For customer service and technical support communication is
the key. I consider myself very good at communication. I can easily make him
understand the problem and provide effective solution in minimal steps.

On a scale of 1 - 5 please rate your fluency in
spoken English

4