Subject: Tech Support Candidate - Ravi Shekhar
From: Ravi Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 03:17:36 -0400

Tech Support
Test

Name

Ravi
Shekhar

E-mail

[email-masked]

Phone Number

(91) 7762911920

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida sector 15

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

SKCPL

Assistant system engineer

01/03/2022

18000

Previous Employer 2

Collegedekho

Academic
councler

10/05/2022

22500

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If any website is not opening then firstly we
have to se that computer is connected with internet or not,if yes then we have
to press the F5 button for refresh the page then after also if we get this type
of problem then we have to just restart the browser afterwards the website will
open and we can get the information as what we want.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Just power
on the bt speaker and in mobile we have to go to bt section there we have to tap
on new connection or available device wait for few sec after that the bt speaker
name will flash on the screen,tap on the name and boom we are now free to play
any music in loud and melodious mode.

What according to
you makes you a good candidate for customer service or technical support
job?

I am good listener, polite person and good in interaction with
people..

On a scale of 1 - 5 please rate your fluency in
spoken English

4