Subject: Tech Support Candidate - Manjeet Singh
From: Manjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 03:10:56 -0400

Tech Support
Test

Name

Manjeet
Singh

E-mail

[email-masked]

Phone Number

(011) 9999653339

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

East Delhi
(Shahadra)

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
VoIP
Worked in Technical process for
vodafone UK

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Fidelity International Services

International customer support
executive

Currently working

28000

Previous
Employer 1

Bharat heavy electricals limited

Mis executive

April
2020

12000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly,
I will check what kind of error it is showing because there are many errors
which computer can show, it can be a No internet error or might be the site
could be blocked on the system or it could be the proxy error.

These kind of errors can be solved quickly.

However if the error is out of my reach/knowledge than I will try to open the
website in another browser, will set the proxy of the internet to default and
clear the cookies of the website.

If the error still not get resolved than I will take the help from Google as we
can find almost everything on Google.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Turn on
the Bluetooth speaker.

2. Open your phone's settings.

3. Click on bluetooth option.

4. Search for your Bluetooth speaker's name.

5. Click on the name and select pair.

6. It will show the notification that the Bluetooth speaker is
paired.

What according to you makes you a good candidate
for customer service or technical support job?

I have an
experience of more than 2 years in international customer service and got many
rewards for my performances. I am a creative person so I always try to find out
atleast two solutions for the customer query and from both 1 solution almost
work every single time.

I believe I can be the best fit for this position as my skills sets completely
suits your profile.

On a scale of 1 - 5 please rate your
fluency in spoken English

4