Subject: Tech Support Candidate - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 02:04:27 -0400

Tech Support
Test

Name

Sandeep
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7764849723

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Thinkapps solution private limited

Networking engineer

15000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First i will check my network connection if
network is running okay.then i will check for software issue next i will check
traffic is working fine if there is any overload i will troubleshoot
tht

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First turn on the speaker then turn on
Bluetooth on the phone search for device then pair the speaker and it will
connect to the phone

What according to you makes you a
good candidate for customer service or technical support job?

An good candidate first listen and understand the customer
problem and try to resolve the problem within SLA time. And keep updated to
customer

On a scale of 1 - 5 please rate your fluency in
spoken English

4