Subject: Tech Support Candidate - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 01:22:28 -0400

Tech Support
Test

Name

Mohit
Sharma

E-mail

[email-masked]

Phone Number

(91) 7428602461

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Netconnect global Pvt Ltd

Data center engineer

27 July
2022

330000

Previous Employer 1

Wipro technologies

Data center
engineer

July 2021

140000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.First we clean the cache memory

2. We will try to open same website in another browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First open the bluetooth after that select the
name of bluetooth then click and ok

It will be connected

What according to you makes you a
good candidate for customer service or technical support job?

We should listen carefully the query of customer.and then
should give a good suggestion.

On a scale of 1 - 5 please rate your fluency in
spoken English

4