Subject: Tech Support Candidate - VIKRAM SINGH
From: VIKRAM SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 12:10:15 -0400

Tech Support
Test

Name

VIKRAM
SINGH

E-mail

[email-masked]

Phone Number

(+91) 9920949393

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Mumbai

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

ECLERX

SENIOR ENGINEER

NA

34000

Previous
Employer 1

WYSETEK SYSTEM TECHNOLOGIES PVT LTD

FM ENGINEER

30/11/2019

20000

Previous Employer 2

NSC GLOBAL PVT LTD

HELPDESK
ENGINEER L2

10/08/2018

34000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

i) check on different browser

ii) If google is not working

1) 1st i will check whether internet is working or not by opening google
website

2) if not opening i will ping to google server

3) if no reply , i will check speedtest and will ask user to change network
provider and check

iii) If google is working

1)then i will check if website is proper or not by typing the same in google and
open right site

2) Will ping to NDTV server

3) Will check for proxy and will reset browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Turn on Bluetooth in phone

2) Turn on Bluetooth Speaker

3) Go to Bluetooth mode so that it can be visible to other device

4) Search for device name in mobile and click on pair

5) Once paired , we can use speaker

What according to
you makes you a good candidate for customer service or technical support
job?

1) Communication

2) Handling customers

3) How to explain issue in simple and concise

4) Customer satisfaction

On a scale of 1 - 5 please rate your
fluency in spoken English

5