Subject: Tech Support Candidate - Rajni Sharma
From: Rajni Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 10:38:43 -0400

Tech Support
Test

Name

Rajni
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8384071540

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
advance
Hardware - Basic
Speakers & Audio
Softwares, applications
troubleshooting, vpn , Microsoft office applications
troubleshooting.

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro Technologies

System Engineer

20 July

25000

Previous Employer 1

NA

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will check whether the URL is correct
or not, then I will check whether network is connected properly or not if its
good then 1- I will check proxy settings. After that also lf it will not work
then 2 - I will check internet properties (cmd- inetcpl.cpl) (ethernet or WiFi)
and then reset the settings. 3- I will type ncpa.cpl in run command then I
will check whether the system is connected with ethernet or WiFi and then I will
check their properties respectively. I need to check IPv4 properties and check
with their DNS value, that DNS address needs to be checked as automatically. And
then I will check again the URL is working or not.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First I
will turn one bluetooth in my phone then I will go to bluetooth settings then I
will click on search nearby devices. Meanwhile I will turn on my bluetooth
speaker and will start the pairing mode. Once blutooth speaker device name will
in my phone's bluetooth settings then select and pair it. And then it's
connected.

What according to you makes you a good candidate
for customer service or technical support job?

Because
both the profiles combines three things together - technology, helping people
and solving problems. I have always loved understanding how technology works and
am motivated by the idea of using my technical skills to help
people.

On a scale of 1 - 5 please rate your fluency in
spoken English

5