Subject: Tech Support Candidate - Sonu Sharma
From: Sonu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 07:45:32 -0400

Tech Support
Test

Name

Sonu
Sharma

E-mail

[email-masked]

Phone Number

(91) 8826329855

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mukund Pur Delhi (Burari)

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Softwill infotech Pvt Ltd

Sr Executive

23 March
2020

35000

Previous Employer 1

Tech Live Connect

Solution
engineer

16 February

28000

Previous Employer 2

iYogi Technical Services

Digital Support Executive

14 November

20000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. First of all, we will ask
the customer, Since how long have you been facing this issue.

2. Did you make any hardware and software changes?

3. Are you able to connect with this website by using your other devices which
are connected in the same network?

4 Is it a wired network or wireless Network?

After asking those questions, I will check airplane mode if it is enabled or
disabled

I will check if comuter is connected with the internet or not

I will ethernet cable directly to the computer if if it is a wireless
network.

I will check if other websites are opening.

I will check network driver if it is properly installed or not.

After performing above steps, issue will be fixed if not then we will reset the
router or contact to ISP.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First of
all, we will turn on the Bluetooth speaker and enable the Bluetooth mode.

After that I will enable my phone's Bluetooth and search for the device and pair
it with my phone.

After pairing we can share our files and data.

What according to you makes you a good candidate
for customer service or technical support job?

Actually
I have huge experience in technical support and I got a lot of knowledge from
different different companies to work as a technical support Engineer jobs.

I can work in 24/7 shift environment.

I am flexible person and I can relocate anywhere as per company
requirements.

And I can join immediately.

On a scale of 1 - 5 please rate your fluency in
spoken English

4