Subject: Tech Support Candidate - Shubham Sharma
From: Shubham Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 05:24:13 -0400

Tech Support
Test

Name

Shubham
Sharma

E-mail

[email-masked]

Phone Number

(+91) 7503433192

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

khora colony, near sec-62 noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HOUSE OF DIAGNOSTICS

SENIOR EXECUTIVE

01/JUN/2022

32000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1 Restart My Device:-Many basic problems can be
solved simply by restarting your device. This clears caches, and forces the
device to re-load the program or web page you may be having issue with, rather
than use something that may be partially wrong.

2 Make Sure the Internet Connection Works

3.Make sure search results load properly

4. Check if the Website is Down for Everybody or Just Me

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1.TURN ON THE BLUETOOTH SPEAKER

2.open bluetooth settings in mobile phone

3.Search for available device.

4.Connect with the same bluetooth device's name

What according to
you makes you a good candidate for customer service or technical support
job?

1.I have very good knowledge in technical support

2.I have degree in technical

3.In customer support had enough experience

On a scale of 1 - 5
please rate your fluency in spoken English

5