Subject: Tech Support Candidate - Rupanshu Chauhan
From: Rupanshu Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 04:51:25 -0400

Tech Support
Test

Name

Rupanshu
Chauhan

E-mail

[email-masked]

Phone Number

(+91) 8650805989

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida62

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step1- define the problem.what is the
problem.

Step2- clarify tha problem.

Step3- identify root cause of the problem.

Step4-develop action plan.

Step5- exicutive action plan.

Step6-evaluate the results.

Step7- continuously improve.

Step8- solve the problem.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Swipe
down from the top of the screen.

2.Touch and hold Bluetooth.

3.Tap pair new device .if you don't find pair device then refresh.

4.tab the name of Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

Talk
about key traits for the job like communication skill, problem solving skil,and
passion for customer service.

On a scale of 1 - 5 please rate your
fluency in spoken English

4