Subject: Tech Support Candidate - Anjali Pathak
From: Anjali Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 04:47:19 -0400

Tech Support
Test

Name

Anjali
Pathak

E-mail

[email-masked]

Phone Number

(160062) 7830390077

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noidaa 61

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ericsson

Noc Engginer

30 april

30 k per month

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly ,
i have the Clear the browser's history and cache/cookies.And then

Try a different web browser.

Restart computer/device.

Log out and log back in to the account.

Restart internet network

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

To pair a
Bluetooth device or a Bluetooth speaker firstly

Turn on your Bluetooth device and make it discoverable. The way you make it
discoverable depends on the device. ...

On your PC, select Start > Settings > Bluetooth &devices > Add
device > Bluetooth.

Choose the Bluetooth device, follow additional instructions if they appear, then
select Done

What according to you makes you a good candidate
for customer service or technical support job?

Show
willingness to help,show to customers that you understand their frustrations by
emphatized and symphatized them and give best options and recommendations to
help the customer to satisfy their needs.And also there are following things
which can we use

i.e Communication skill

Quick  response , We identified customer need & wants, keep always smiling
, Attitude, Well Dress  , given proper to the point  answer ,  always work
positive  , time management ,flexible ,organize work

On a scale of 1 - 5
please rate your fluency in spoken English

4