Subject: Tech Support Candidate - Vaibhav Nigam Vaibhav
From: Vaibhav Nigam Vaibhav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 04:38:47 -0400

Tech Support
Test

Name

Vaibhav
Nigam Vaibhav

E-mail

[email-masked]

Phone Number

(+91) 8299847082

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Senior Technical Advisor

Currently Working

40k

Previous Employer 1

Teleperformance

Technical
Advisor

March, 2021

30K

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check my internet connection

Secondly I will check my VPN

Thirdly I will clear my browser cache

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First I will open my Bluetooth on my phone

Secondly I will open the Bluetooth of my speaker

Then after that I will pair both the devices and then when they are connected I
can listen to the music

What according to you makes you a
good candidate for customer service or technical support job?

There are a lot of factor to be considered for someone to be a
great candidate of a customer service job. First, I think is experience, you can
always have a better trust to someone who has experience of doing something and
their achievements on that experience is a great factor too. Second is attitude,
a person with a positive personality will always be a good factor to any job.
Someone who sees every problem as an opportunity to improve or showcase their
skill is a great addition to a company

On a scale of 1 - 5
please rate your fluency in spoken English

5