Subject: Tech Support Candidate - Ashutosh sharma
From: Ashutosh sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 02:14:34 -0400

Tech Support
Test

Name

Ashutosh
sharma

E-mail

[email-masked]

Phone Number

(+91) 9044766394

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

banglore

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IT MNC GROUP

Desktop support engineer

1 june

42000

Previous
Employer 1

N/A

N/A

N/A

N/A

Previous Employer 2

N/A

N/A

N/A

N/A

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Many basic problems can be solved simply by
restarting your device. This clears caches, and forces the device to re-load the
program or web page you may be having issue with, rather than use something that
may be partially wrong.

Make sure you're able to load Google.com. Once this loads, make sure you're able
to search. Type something in the Search box, then select Google Search.

If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before
proceeding.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

make sure Bluetooth is enabled by either
right-clicking the Bluetooth icon in the Notifications area or going to Control
Panel > Hardware and Sound > Devices and Printers.

Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's
not enabled.

Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

Look for the Bluetooth speaker's name on the list. Be patient as it may take a
moment to show up.

Select the speaker's name to connect to it. It takes a few seconds for the
devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate
for customer service or technical support job?

Listening
properly to users and providing them proper solutions.

On a scale of 1 - 5
please rate your fluency in spoken English

5