Subject: Tech Support Candidate - Himanshu Thakur
From: Himanshu Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jul 2022 02:02:29 -0400

Tech Support
Test

Name

Himanshu
Thakur

E-mail

[email-masked]

Phone Number

(011) 9319592747

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi ( Shahdara)

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP
Vlan management, inventory management,
vendor management,team management

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CK bilra hospital

IT Executive

I am serving
note period last working day is 7th july

19,500

Previous
Employer 1

Experis IT

Desktop support Engineer

May 2021

12,500

Previous Employer 2

Afflatus gravrous

Junior engineer

June2020

10,000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Open a
new tab and check if i  can load another website like google.com or
mozilla.org.

If i can open another site, skip down to The problem only happens with certain
websites.

If i can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens.

Then remove all the temporary files and caches of the browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen of phone ma.

Make sure Bluetooth is turned on of both the device.

Touch and hold Bluetooth .

In the list of paired devices, tap a paired but unconnected device.

When your phone and the Bluetooth device are connected, the device shows as
"Connected."

What according to you makes you a good candidate
for customer service or technical support job?

Quick
response , We identified customer need & wants, keep always smiling ,
Attitude, Well Dress  , given proper to the point  answer ,  always work
positive  , time management ,flexible ,organize work

On a scale of 1 - 5
please rate your fluency in spoken English

4