Subject: Re: Tech Support Candidate - Suraj Kushwaha
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 30 Jun 2022 03:55:35 -0700 (MST)

poor comm,working as desktop support engineer 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, June 20, 2022 2:51:59 PM 
Subject: Fw: Tech Support Candidate - Suraj Kushwaha 

interview 

From: Suraj Kushwaha <[email-masked]> 
Sent: Saturday, June 18, 2022 10:56 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Suraj Kushwaha 

	

	
			Tech Support Test 
		
	Name 	Suraj Kushwaha 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8700502863 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Bhajanpura, Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Hardware/software installation 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Freelance 	Desktop support 	Feb 2021 	10000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. First I will check weather i have typed it properly (spell mistake or mistake in url ) 
2. Then I'll check my modem weather it is recieving internet or not if not then I'll check all connected cables and then restart it if it still doesn't solve I'll have only option to call ISP to solve it from there end. 

3. In case of mobile data, after repeating first step, I'll check my daily data limit and plan expiry date . If everything is fine then designated URL must open. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Enable Bluetooth in speaker and phone both.. 
Keep blootooth visibility to all devices. 
Scan for nearby devices on phone's blootooth settings 
Select on the speaker name in nearby devices name to pair .. after pairing successful speaker will notify with successful connectivity message. 
	What according to you makes you a good candidate for customer service or technical support job? 	Hello, 
I am Suraj this side. I have strong IT background and skills to complete the designated job. I have previous experience with installation and configuration of software/ hardware. I can diagnose and troubleshoot desktop hardware/basic network errors. I have strong understanding in windows OS and windows applications.I love to help people. I feel satisfied when I successfully solve a technical glitch for someone or for myself. I'd like to show more with my performance at organization. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4