Subject: Tech Support Candidate - deepanshu sharma
From: deepanshu sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 06:45:33 -0400

Tech Support
Test

Name

deepanshu
sharma

E-mail

[email-masked]

Phone Number

(+91) 8755142478

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

sikandrabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Hardware - Basic
Hardware - Advanced
Speakers
& Audio
oracle sql

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

technology kart

technial support
exeecutive

working here

35500

Previous Employer 1

na

na

na

na

Previous
Employer 2

na

na

na

na

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

It can be
resolved by restarting internet connection. I can disable my firewall and
antivirus and clear our browser cache etc..

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

first of
all open the bluetooth of moblie phone. Then pair a shown device speaker to
phone after pairing it gets connected.

What according to
you makes you a good candidate for customer service or technical support
job?

After following SLA(Service Legal Agreement) and resolving any
error or any situation in an effective manner. I must follow the all rules and
regulations of company. I must give reply to our customer and senior QA team
,what they expect from mine side.

On a scale of 1 - 5
please rate your fluency in spoken English

4