Subject: Tech Support Candidate - Samar Rizvi
From: Samar Rizvi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 02:47:36 -0400

Tech Support
Test

Name

Samar
Rizvi

E-mail

[email-masked]

Phone Number

(91) 7906850565

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Corporate Shiksha

Previous
Employer 1

Rapture International

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

So, to tackle this kind of situation the first
thing i will do is fresh the browser, check url, check internet connection, if
nothing works i will just close the browser and open it again.

another way is to known what kind of error it is and then resolve
it.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

first we have to start the bluetooth in mobile
then select bluetooth mode on the speaker, then get back to the mobile and
search for available device, if it showed then connect otherwise process
repeat.

What according to you makes you a good candidate
for customer service or technical support job?

Resolving
problems or we can say problem solver

On a scale of 1 - 5
please rate your fluency in spoken English

4