Subject: Tech Support Candidate - Neeraj Prasad
From: Neeraj Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 02:29:32 -0400

Tech Support
Test

Name

Neeraj
Prasad

E-mail

[email-masked]

Phone Number

(87000) 62863

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

N/A

N/A

N/A

Previous Employer 1

EDGE-TECH AIR SYSTEMS

JUNIOR ENGINEER
SALES SUPPORT

06/07/2020

20,000

Previous Employer 2

N/A

N/A

N/A

N/A

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.will close all the tabs of the particular
browser except (www.ndtv.com).

2.will use the trouble-shooting option of browser.

3.if it doesn't works, then will restart my PC.

4.if the problem exists till now,will reboot my router and modem.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.put the speaker on pairing mode(some speakers
allow it only by clicking on button)

2.then i will open the Bluetooth of my phone and click on the option of pair
device.

3.will connect/pair with the speakers named Bluetooth.

What according to
you makes you a good candidate for customer service or technical support
job?

positive attitude, politeness and tech savviness.

On a
scale of 1 - 5 please rate your fluency in spoken English

4