Subject: Tech Support Candidate - Rishabh Singh
From: Rishabh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 02:27:58 -0400

Tech Support
Test

Name

Rishabh
Singh

E-mail

[email-masked]

Phone Number

(+91) 9889888470

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida Sector 37

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Ticketing tools, VPN server, Troubleshooting

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if you can load
another website like google.com or mozilla.org.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings in your phone (both Android and
iOS) and select the Bluetooth settings option. Scroll down to the other devices
section under Bluetooth settings. Make sure your phone is in discoverable mode
as well. Under 'other devices' select the speaker you want to pair and click on
it.

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about your attitude in addition to your academic qualification, like you should
be soft spoken, good listener, problem solver, helpful, team builder and know
how to engage the people well.

On a scale of 1 - 5 please rate your
fluency in spoken English

4