Subject: Tech Support Candidate - Shreyash Yadav
From: Shreyash Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jun 2022 01:04:19 -0400

Tech Support
Test

Name

Shreyash
Yadav

E-mail

[email-masked]

Phone Number

(231307) 7054702859

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow Uttar Pradesh

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Many basic problems can be solved simply by
restarting your device. This clears caches, and forces the device to re-load the
program or web page you may be having issue with, rather than use something that
may be partially wrong.

2-Open your browser. In the address bar at the top, type in google.com, then
push Enter or Return.

Chrome browser with address entered and highlighted.

Make sure you're able to load Google.com. Once this loads, make sure you're able
to search. Type something in the Search box, then select Google
Search.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings in your phone (both Android and
iOS) and select the Bluetooth settings option. Scroll down to the other devices
section under Bluetooth settings. Make sure your phone is in discoverable mode
as well. Under 'other devices' select the speaker you want to pair and click on
it

What according to you makes you a good candidate
for customer service or technical support job?

1- Good
Communication Skills.

2- Excellent Phone Skills.

3- Listening Skills.

4- Data Entry Skills.

5- People Skills.

6- Informing Skills.

7- Customer Focus Skills.

8- Attention to Detail Skills.

9- Professionalism Skills.

10- Multi-tasking Skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

3