Subject: Tech Support Candidate - Shiv Prakash
From: Shiv Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 23:43:30 -0400

Tech Support
Test

Name

Shiv
Prakash

E-mail

[email-masked]

Phone Number

(63069) 37856

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Lucknow up

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP
Outlook, sarver
etc.

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro ltd

Administrator

September 29

16k/month

Previous Employer 1

Total IT solutions

Desktop
support

15 October 2022

12k/month

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Check
your Internet connection.

Check Your System Date/Time.

Clear Browser Cache.

Make Sure Javascript Is Enabled.

Check DNS Settings.

Use a VPN Service.

Check Your Extensions.

Change From HTTPS to HTTP.

Check if the Website Is Down

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

The candidate understands how both skills play a role in the
job. Example: “First, let me say that customer service skills are very
important.

On a scale of 1 - 5 please rate your fluency in
spoken English

4