Subject: Tech Support Candidate - Himanshu Kumar
From: Himanshu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 11:47:45 -0400

Tech Support
Test

Name

Himanshu
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8987383556

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Bihar

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CSS CORP

Technical Support Engineer

Till Present

15333

Previous Employer 1

BankBazaar.com

Customer
Relationship Officer

Feb_2022

150484

Previous Employer 2

Veltech Auto Part (India) Pvt.
Ltd.,

Quality Engineer

Sep-2021

14030

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

*  Check the internet connection - Getting
access.

*  Check with different websites - Getting Opened.

*  Check with incognito mode - Unable to get Opened.

*  Check with different browser

* If the website is not getting opened with the  different browser in same
device than will check in different devices.

* If still same will check with different network ( If having Broadband)

* If getting opened in different network than will check with disabled the
Firewall.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

* Turn on the Bluetooth Speaker

* Turn on the Mobile Bluetooth

* Wait for search - Getting SSID (Device Name)

* Click to pair - Paired

* Able to use the Speaker wirelessly

(Note: Need to install the driver in mobile if it's available with
device)

What according to you makes you a good candidate
for customer service or technical support job?

*
Understanding of Customer satisfaction

* Ability to resolve complicated issues

* Working with self - ownership policy

On a scale of 1 - 5
please rate your fluency in spoken English

4