Subject: Fw: Tech Support Candidate - Nidhi Mishra
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Jun 2022 15:15:59 +0000

no
________________________________
From: Nidhi Mishra <[email-masked]>
Sent: Wednesday, June 29, 2022 8:18 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Nidhi Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Nidhi Mishra
E-mail  [email-masked]
Phone Number    (91) 6387469727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      kanpur
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Speakers & Audio
HTML
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NSMX    new delhi       2 july 2022     17000 in hand
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  click the menu button= to open the menu portal.
click History and select Clear Recent History...
In the Time Range to clear : drop-down,select EVERYTHING.
Below the drop-down menu ,select both cookies and cache .Make sure other items you want to keeps are not slected.
click ok.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      swipe down from the top of the phone screen.
touch and hold Bluetooth.
To pair new device.
Tap the name of the Bluetooth device you want  to pair with your device.
follow any on-screen instruction.
What according to you makes you a good candidate for customer service or technical support job? CUSTOMER SERVICE=
* Detail knowledge about the product/sevices you offered.
* Effective communication skills.
* patience to listen customer.
* Good sense of humor.

TECHNICAL SUPPORT JOBt=
 the employer wants to know if you have the skills and experience to do the job and if you will be dependable . honest, able to follow direction.
work well with a team and fit into the compony's culture.
The responses you make .
along with your body language.can provide the answer for a propspective employer.

On a scale of 1 - 5 please rate your fluency in spoken English  3