Subject: Fw: Tech Support Candidate - Jayant Awasthi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Jun 2022 15:14:53 +0000

no
________________________________
From: Jayant Awasthi <[email-masked]>
Sent: Wednesday, June 29, 2022 8:37 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Jayant Awasthi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Jayant Awasthi
E-mail  [email-masked]
Phone Number    (0000) 8299820612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        KVC Consultant Ltd.     TSG Associates  NA      22000
Previous Employer 1     HCL Technologies Ltd.   Sr. Customer Service Associate  31 Dec 2018     13000
Previous Employer 2     Randstad India Pvt. Ltd.        Customer Support Engineer       Nov 2017        19000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, try and rebooting your computer.

Check for malware, viruses, and spyware.

Try a different home page.

Clear all cached data. Go to Internet Options as described above.

Click Delete History and then confirm by clicking Yes.

If all else fails, try returning your browser to default settings through Internet Options.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn Bluetooth on in both mobile phone as well as in Bluetooth speaker.

Put the speaker in pairing mode.

Switch on Bluetooth on mobile phone.

Wait for the phone to connect.

Connect and Play music.
What according to you makes you a good candidate for customer service or technical support job? In my perception, First thing is to identify what's actually problem is being faced by customer.

Then assure  customer in gentle way as your problem will be  resolved with in time line.
On a scale of 1 - 5 please rate your fluency in spoken English  4