Subject: Tech Support Candidate - Jayant Awasthi
From: Jayant Awasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 11:07:21 -0400

Tech Support
Test

Name

Jayant
Awasthi

E-mail

[email-masked]

Phone Number

(0000) 8299820612

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Hardware - Basic
Speakers
& Audio
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

KVC Consultant Ltd.

TSG Associates

NA

22000

Previous Employer 1

HCL Technologies Ltd.

Sr. Customer
Service Associate

31 Dec 2018

13000

Previous
Employer 2

Randstad India Pvt. Ltd.

Customer Support
Engineer

Nov 2017

19000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, try and rebooting your computer.

Check for malware, viruses, and spyware.

Try a different home page.

Clear all cached data. Go to Internet Options as described above.

Click Delete History and then confirm by clicking Yes.

If all else fails, try returning your browser to default settings through
Internet Options.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn Bluetooth on in both mobile phone as well
as in Bluetooth speaker.

Put the speaker in pairing mode.

Switch on Bluetooth on mobile phone.

Wait for the phone to connect.

Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

In my perception, First thing is to identify what's actually
problem is being faced by customer.

Then assure  customer in gentle way as your problem will be  resolved with in
time line.

On a scale of 1 - 5 please rate your fluency in
spoken English

4