Subject: Tech Support Candidate - Nidhi Mishra
From: Nidhi Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 10:48:52 -0400

Tech Support
Test

Name

Nidhi
Mishra

E-mail

[email-masked]

Phone Number

(91) 6387469727

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

kanpur

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Linux
Networking - basic
Speakers &
Audio
HTML

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NSMX

new delhi

2 july 2022

17000 in hand

Previous
Employer 1

NA

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

click the menu button= to open the menu
portal.

click History and select Clear Recent History...

In the Time Range to clear : drop-down,select EVERYTHING.

Below the drop-down menu ,select both cookies and cache .Make sure other items
you want to keeps are not slected.

click ok.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

swipe down from the top of the phone
screen.

touch and hold Bluetooth.

To pair new device.

Tap the name of the Bluetooth device you want  to pair with your device.

follow any on-screen instruction.

What according to
you makes you a good candidate for customer service or technical support
job?

CUSTOMER SERVICE=

* Detail knowledge about the product/sevices you offered.

* Effective communication skills.

* patience to listen customer.

* Good sense of humor.

TECHNICAL SUPPORT JOBt=

the employer wants to know if you have the skills and experience to do the
job and if you will be dependable . honest, able to follow direction.

work well with a team and fit into the compony's culture.

The responses you make .

along with your body language.can provide the answer for a propspective
employer.

On a scale of 1 - 5 please rate your fluency in
spoken English

3