Subject: Re: Tech Support Candidate - Shikha Nagvanshi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 29 Jun 2022 06:09:35 -0700 (MST)

stay in Noida,working as a math teacher,below average comm skills 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, June 29, 2022 2:08:06 PM 
Subject: Fw: Tech Support Candidate - Shikha Nagvanshi 

interview 

From: Shikha Nagvanshi <[email-masked]> 
Sent: Wednesday, June 29, 2022 12:43 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Shikha Nagvanshi 

	

	
			Tech Support Test 
		
	Name 	Shikha Nagvanshi 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9634697899 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Na 			
Previous Employer 2 	Na 			
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	The troubleshooting process steps are as follows: 

Step 1. Identify the problem. 

Step 2. Establish a theory of probable cause. 

Step 3. Test the theory to determine the cause. 

Step 4. Establish a plan of action to resolve the problem and implement the solution. 

Step 5. Verify full system functionality and, if applicable, implement preventive measures. 

Step 6. Document findings, actions, and outcomes 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1)Open the Settings app. 
2)Navigate to Connected devices, and turn on the 
Bluetooth toggle switch, if it's not enabled. 
3)Select Bluetooth to view the options. 
4)Select Pair new device to place the Bluetooth 
device in pairing mode. 
5)Look for the Bluetooth speaker's name on the list. 
Be patient as it may take a moment to show up. 
(Make sure the Bluetooth speaker is in pairing 
mode during this time) 
6)Select the speaker's name to connect to it. It 
takes a few seconds for the devices to pair. When 
done, the screen shows that the speaker is 
connected. 

	What according to you makes you a good candidate for customer service or technical support job? 	“Honestly, I possess all the skills that you’re looking for. 
I am a self motivated person and I try to think out of the box while solving a particular problem. Being a fast learner, I quickly pick up business knowledge related to my project. 
I have always been very good at communicating, networking, listening to people's problems and coming up with solutions to help them. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4