Subject: Re: Tech Support Candidate - Aditya Sharma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 29 Jun 2022 03:53:13 -0700 (MST)

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, June 28, 2022 12:31:13 PM 
Subject: Fw: Tech Support Candidate - Aditya Sharma 

interview 

From: Aditya Sharma <[email-masked]> 
Sent: Tuesday, June 28, 2022 12:26 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Aditya Sharma 

	

	
			Tech Support Test 
		
	Name 	Aditya Sharma 
	E-mail 	[email-masked] 
	Phone Number 	(110078) 7905743039 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Dwarka Mor 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	concentrix 	Advisor 	11 June 2022 	18,0000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	This error may happen because of various reason one of the major reason is slow internet speed if we get these kind of errors we must try to connect our device to LAN cable it will helps us to get the constant speed but still if its not getting connected then we will do the basic troubleshooting like clearing cache and cookies of the browser. The last step we can do is to check the website configuration on DOS where we can use command nslookup www.ndtv.com and check 
for the ip address of the website then we can ping the ip address of the website and can see the exact error. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First tap on the Bluetooth section of the mobile which we can see by swiping down the notification panel. 

Second we need to long press the power button of the Bluetooth speaker. 

Third on the mobile we need to long press the Bluetooth toggle and scan for the new devices. 

Fourth we need to find the exact name of the speaker device. 

Fifth tap on the name of the speaker device and it will connect our mobile to the Bluetooth speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	A good service can only be provided by the attentive mind and proper approach. I know I have these abilities because I already have two years of experience in customer support. I have a very attentive mind which can easily find the need of the customer and I always keep myself up for doing any task and perform better in any field. If I talk about technical support role I am very desperate to be a part of this sector because of my technical background. I am very much interested in technical sector because I know I can grow better and learn a lot for my better future. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5