Subject: Re: Tech Support Candidate - Ilyas ahmad dar Ilyas
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 29 Jun 2022 03:13:02 -0700 (MST)

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, June 29, 2022 3:02:25 PM 
Subject: Fw: Tech Support Candidate - Ilyas ahmad dar Ilyas 

doubt but interview 

From: Ilyas ahmad dar Ilyas <[email-masked]> 
Sent: Wednesday, June 29, 2022 12:30 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Ilyas ahmad dar Ilyas 

	

	
			Tech Support Test 
		
	Name 	Ilyas ahmad dar Ilyas 
	E-mail 	[email-masked] 
	Phone Number 	(192231) 700640712 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Kulgam Kashmir 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Cloud IT Solutions 	Sr Technical support Engineer 	Nov 2021 	34k 
Previous Employer 1 	UnosisTech Stinagar 	Technical support Engineer 	Dec 2016 	28k 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Following are the steps I will use to troubleshoot the error: 
1. Refresh the page as usual. 
2. Check which type of error it is . 
3. Check the type of connection either wired or wireless and see if it is properly connected or not. 
4. Clear cache and cookies 
5. Restart the browser or try a different browser 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Go to settings on your phone 
Open wireless and Bluetooth 
Tap on bluetooth 
Turn on the BT speaker 
Now on your phone search for new devices and pair with the BT speaker as it's name tage appears on the searched devices. 
	What according to you makes you a good candidate for customer service or technical support job? 	I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4