Subject: Re: Tech Support Candidate - Ramit Jangra
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 29 Jun 2022 03:12:03 -0700 (MST)

already spoke to him ,bad comm skills 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, June 29, 2022 3:18:22 PM 
Subject: Fw: Tech Support Candidate - Ramit Jangra 

doubt but interview 

From: Ramit Jangra <[email-masked]> 
Sent: Tuesday, June 28, 2022 10:04 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Ramit Jangra 

	

	
			Tech Support Test 
		
	Name 	Ramit Jangra 
	E-mail 	[email-masked] 
	Phone Number 	(124105) 8287739198 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	124105 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Aforeserve.pvt.ltd 	L2 engineer 	Still working 	22000 
Previous Employer 1 	Tata sky 	Ups operator 	Feb 2018 	15600 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Refresh the pages. 
2.Restart my devices. 
3.Make sure the internet connection works. 
4.Check if the website is down for Everybody or just me. 
5.Make sure cookies are enable. 
6.clear your cache and cookies. 
7. Make sure your web browser is up to date. 
8.Restart your browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Swipe down from the top of the screen. 
2.Touch and hold Bluetooth. 
3.Tap pair new device If you don't find Pair new device, check under "Available devices" or tap More. Refresh 
4.Tap the name of the Bluetooth device you want to pair with your device. 

	What according to you makes you a good candidate for customer service or technical support job? 	I am very punctual and hard working and I have 4 years experience in this field. I am very disciplined and always want to learn new things. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3