Subject: Re: Tech Support Candidate - Kashish Sodhi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 29 Jun 2022 03:10:58 -0700 (MST)

ok comm,already shared in list 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, June 29, 2022 3:20:42 PM 
Subject: Fw: Tech Support Candidate - Kashish Sodhi 

interview 

From: Kashish Sodhi <[email-masked]> 
Sent: Wednesday, June 29, 2022 3:12 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Kashish Sodhi 

	

	
			Tech Support Test 
		
	Name 	Kashish Sodhi 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9569403535 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NTT Data 	Senior Support Associate 		37000 
Previous Employer 1 	Policy Bazaar 	Support Accosiate 		16500 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I will try to figure out if it is a problem with the website or Browser. Will try to open this website in any other browser or will try to load other website on the same browser I was trying to open www.ndtv.com . 
Then, if other website worked. It means it was either the connection was interrupted or blocked. 
I will try to clear all cache and cookies , clear history .. Reopen browser and try again. 
Hope it works now. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	From Settings “Open Bluetooth” - Pair New Devices - See Available Devices - Tap on the name of the device you want to connect to. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have always been Fascinated by Technology and I always enjoy working with people. 

I admit it’s my hobby to solve customer issues and I love it \uD83D\uDE0A 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5