Subject: Re: Tech Support Candidate - Shekhar Bhardwaj
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 29 Jun 2022 03:07:34 -0700 (MST)

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, June 29, 2022 3:14:08 PM 
Subject: Fw: Tech Support Candidate - Shekhar Bhardwaj 

interview 

From: Shekhar Bhardwaj <[email-masked]> 
Sent: Wednesday, June 29, 2022 11:06 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Shekhar Bhardwaj 

	

	
			Tech Support Test 
		
	Name 	Shekhar Bhardwaj 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8758665195 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Linux 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentric Gurgaon 	Senior Operations Representative 	30 days notice period 	35000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	There is a possibility that the browser is asking for a secured connection and I will use https:// before that link and also check if there is any restriction due to the VPN 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Below are the steps: 

1. Turn on bluetooth on the phone. 
2. Search for available bluetooth connections. 
3. Make sure that the bluetooth speaker is on. 
4. Select the name of the bluetooth device and connect it. 
	What according to you makes you a good candidate for customer service or technical support job? 	I possess 7+ years of experience in customer service and have strong technical skills like troubleshooting, thinking out of the box to fix the resolution. Qualities i possess are like convincing skills, quick learner and a good team mate 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5