Subject: Fw: Tech Support Candidate - Kashish Sodhi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Jun 2022 09:50:42 +0000

interview
________________________________
From: Kashish Sodhi <[email-masked]>
Sent: Wednesday, June 29, 2022 3:12 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Kashish Sodhi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Kashish Sodhi
E-mail  [email-masked]
Phone Number    (+91) 9569403535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NTT Data        Senior Support Associate                37000
Previous Employer 1     Policy Bazaar   Support Accosiate               16500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, I will try to figure out if it is a problem with the website or Browser. Will try to open this website in any other browser or will try to load other website on the same browser I was trying to open www.ndtv.com .
Then, if other website worked.  It means it was either the connection was interrupted or blocked.
I will try to clear all cache and cookies , clear history .. Reopen browser and try again.
Hope it works now.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      From Settings “Open Bluetooth” - Pair New Devices - See Available Devices - Tap on the name of the device you want to connect to.
What according to you makes you a good candidate for customer service or technical support job? I have always been Fascinated by Technology and I always enjoy working with people.

I admit it’s my hobby to solve customer issues and I love it 😊
On a scale of 1 - 5 please rate your fluency in spoken English  5