Subject: Fw: Tech Support Candidate - kushal samanta
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Jun 2022 09:50:08 +0000

no
________________________________
From: kushal samanta <[email-masked]>
Sent: Tuesday, June 28, 2022 7:05 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - kushal samanta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    kushal samanta
E-mail  [email-masked]
Phone Number    (+91) 8910683272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      kolkata
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly I will cheak if the internet is working or not. If the internet is not the problem then i will cheak if there is any VPN or DNS going on and trun it off and Lastly if all things are working how they should be then the problem is from website's end.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly i will trun on bluetooth on my mobile phone then i will trun on bluetooth speaker.Then i will go to the settings menu on the phone and there should be a bluethooth option under the wirless connection section or seperately.Then i will go to bluetooth settings and search for a new bluetooth device.From the search list i will find the bluetooth speaker name and coonect to it.
What according to you makes you a good candidate for customer service or technical support job? "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes. I think my skillset will definitely grow the company.
On a scale of 1 - 5 please rate your fluency in spoken English  4