Subject: Fw: Tech Support Candidate - Km Shashi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Jun 2022 09:49:58 +0000

no
________________________________
From: Km Shashi <[email-masked]>
Sent: Tuesday, June 28, 2022 7:12 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Km Shashi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Km Shashi
E-mail  [email-masked]
Phone Number    (+91) 8533856434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        PwC India       Remote & Desktop Support engineer L2    6th of august 2022      25k
Previous Employer 1     Pc Solutions Pvt. Ltd.  Remote & Desktop Support engineer L1    NA      18k
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  We will do all following troubleshoot.
1- We will check the the internet connectivity.
2- We will clear the cache, cookies and as per the need we will reset the browser
3- We will delete the temp files.
4- We will try to check incognito window as well.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap Pair new device. If you don't find pair new device, check under '' Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? 1.Must have strong characteristic and spirit for good and sound customer service.
2.Candidate should be able to work with people and must have strong communication skills.
3.Must be able to establish a good working rapport with the clients quickly.
On a scale of 1 - 5 please rate your fluency in spoken English  4