Subject: Fw: Tech Support Candidate - Ramit Jangra
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Jun 2022 09:48:22 +0000

doubt but interview
________________________________
From: Ramit Jangra <[email-masked]>
Sent: Tuesday, June 28, 2022 10:04 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ramit Jangra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ramit Jangra
E-mail  [email-masked]
Phone Number    (124105) 8287739198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      124105
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Aforeserve.pvt.ltd      L2 engineer     Still working   22000
Previous Employer 1     Tata sky        Ups operator    Feb 2018        15600
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Refresh the pages.
2.Restart my devices.
3.Make sure the internet connection works.
4.Check if the website is down for Everybody or just me.
5.Make sure cookies are enable.
6.clear your cache and cookies.
7. Make sure your web browser is up to date.
8.Restart your browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth.
3.Tap pair new device  If you don't find Pair new device, check under "Available devices" or tap More. Refresh
4.Tap the name of the Bluetooth device you want to pair with your device.
What according to you makes you a good candidate for customer service or technical support job? I am very punctual and hard working and I have 4 years experience in this field. I am very disciplined and always want to learn new things.
On a scale of 1 - 5 please rate your fluency in spoken English  3