Subject: Fw: Tech Support Candidate - Siddharth Mahajan
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Jun 2022 09:44:34 +0000

no
________________________________
From: Siddharth Mahajan <[email-masked]>
Sent: Wednesday, June 29, 2022 5:02 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Siddharth Mahajan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Siddharth Mahajan
E-mail  [email-masked]
Phone Number    (+91) 9999065122
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi & NCR
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        IBM     Technical Support Associate     15 th August 2022
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.I will open a new tab and I will see if that is working or not.
2. Launch another browser like Mozilla Firefox or microsoft Edge and then I will see it is working or not.
3 . I will also see if the internet is properly working or not.
4. Will clear cookies and Cache.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the speaker and press the Bluetooth button of the speaker.
2.Swipe down the Bluetooth option from top of the screen of mobile phone.
3.Hold the Bluetooth option of the mobile phone.
4. Tap pair new device. If not able to find new device then click on the option available device. Then refresh.
5. Tap the name of the speaker you want to pair with.
What according to you makes you a good candidate for customer service or technical support job? Must have good communication skills. Must solve the customers query quickly. Must have the knowledge of the computer and softwares. And also should know how the troubleshoot. Must have a polite voice and good sense of humour while talking to customers so that they can be satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English  4