Subject: Fw: Tech Support Candidate - Shekhar Bhardwaj
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Jun 2022 09:44:08 +0000

interview
________________________________
From: Shekhar Bhardwaj <[email-masked]>
Sent: Wednesday, June 29, 2022 11:06 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shekhar Bhardwaj

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shekhar Bhardwaj
E-mail  [email-masked]
Phone Number    (+91) 8758665195
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentric Gurgaon      Senior Operations Representative        30 days notice period   35000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  There is a possibility that the browser is asking for a secured connection and I will use https:// before that link and also check if there is any restriction due to the VPN
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Below are the steps:

1. Turn on bluetooth on the phone.
2. Search for available bluetooth connections.
3. Make sure that the bluetooth speaker is on.
4. Select the name of the bluetooth device and connect it.
What according to you makes you a good candidate for customer service or technical support job? I possess 7+ years of experience in customer service and have strong technical skills like troubleshooting, thinking out of the box to fix the resolution. Qualities i possess are like convincing skills, quick learner and a good team mate
On a scale of 1 - 5 please rate your fluency in spoken English  5