Subject: Tech Support Candidate - Kashish Sodhi
From: Kashish Sodhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 05:42:00 -0400

Tech Support
Test

Name

Kashish
Sodhi

E-mail

[email-masked]

Phone Number

(+91) 9569403535

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NTT Data

Senior Support Associate

37000

Previous
Employer 1

Policy Bazaar

Support Accosiate

16500

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First, I
will try to figure out if it is a problem with the website or Browser. Will try
to open this website in any other browser or will try to load other website on
the same browser I was trying to open www.ndtv.com .

Then, if other website worked.  It means it was either the connection was
interrupted or blocked.

I will try to clear all cache and cookies , clear history .. Reopen browser and
try again.

Hope it works now.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

From
Settings “Open Bluetooth” - Pair New Devices - See Available Devices - Tap
on the name of the device you want to connect to.

What according to
you makes you a good candidate for customer service or technical support
job?

I have always been Fascinated by Technology and I always enjoy
working with people.

I admit it’s my hobby to solve customer issues and I love it 😊

On a scale of 1 - 5 please rate your fluency in
spoken English

5